Cancellation and Refund Policy
At Maneki Marketing, every project is thoughtfully crafted to meet the unique goals of each client. Because our services involve customized strategy, creative development, planning, and production, payments are generally non-refundable once work has begun.If you need to cancel a project, please contact us as soon as possible. Any fees for work already completed, time reserved for your project, or approved third-party expenses will be handled according to the terms of your service agreement.If you're ever unhappy with any aspect of your project, we encourage you to let us know right away. Great work is built through collaboration, and we're committed to open communication and thoughtful revisions within the agreed project scope. Our goal is always to find a solution together before considering a project complete.
The Maneki Promise
We build systems designed to move people—and that starts with you.
While we can never guarantee specific marketing or business outcomes, we do promise to approach every project with professionalism, transparency, and genuine care. We communicate openly, collaborate throughout the creative process, and work diligently to deliver results that reflect your goals and our shared vision. Beyond the mechanics, this is a partnership. We care deeply about our clients, the quality of our work, and helping strengthen the communities we serve together.
If you have any questions, please do not hesitate to contact us.